IRNCH

Blog

Know What's Latest News

Stay informed with our latest news updates, delivering timely and relevant information to keep you ahead of the curve. From breaking stories to in-depth analysis, we bring you the most significant developments across various topics.

Find A Professional

When you choose to engage an NLP, Coaching or Hypnotherapy Professional you want to know that you are in safe hands.
Using a Professional from our register gives you peace of mind, knowing that they have been rigorously assessed by us and awarded our mark of quality.

Policies and Information

Complaints Procedure

What is the Complaints Procedure?

At the IRNCH, we strive to maintain the highest standards of professionalism and integrity. We value feedback and are committed to addressing any concerns or complaints promptly and fairly. This Complaints Procedure outlines the process for both members of the organization and members of the public to file complaints, ensuring transparency and accountability.

  1. Complaints by Members against the IRNCH:

If a member of the IRNCH has a complaint against the organization itself, we encourage them to follow the steps outlined below:

Step 1: Informal Resolution

In the first instance, members are encouraged to resolve the matter informally by discussing their concerns with the relevant point of contact at the IRNCH, such as the designated staff member or supervisor. This allows for a swift resolution and a chance to address any misunderstandings or issues.

Step 2: Formal Complaint

If the complaint remains unresolved or requires formal attention, the member should submit a written complaint via email or letter to the IRNCH Complaints Officer. The complaint should include a clear and concise description of the issue, relevant supporting documentation, and any steps taken to resolve the matter thus far.

Step 3: Investigation and Resolution

Upon receiving the formal complaint, the IRNCH will initiate a thorough and impartial investigation. The Complaints Officer or an appointed representative will review the complaint, gather any additional information if required, and communicate with the involved parties. Every effort will be made to resolve the complaint within a reasonable timeframe.

Step 4: Outcome and Appeal

Once the investigation is complete, the Complaints Officer will provide a written response to the complainant, outlining the findings and any recommended actions or resolutions. If the complainant remains dissatisfied with the outcome, they may submit an appeal within a specified timeframe. The appeal will be reviewed by a designated impartial body within the IRNCH, ensuring a fair and unbiased assessment.

  1. Complaints by Members of the Public against IRNCH Members:

Members of the public who wish to file a complaint against an IRNCH member are requested to follow the procedure outlined below:

Step 1: Contact the Member Directly

In the first instance, we encourage individuals to attempt to resolve the matter directly with the IRNCH member involved. This can be done by contacting them and clearly expressing the nature of the complaint and desired resolution.

Step 2: Formal Complaint to the IRNCH

If the complaint cannot be resolved directly with the member or requires formal attention, the complainant should submit a written complaint via email or letter to the IRNCH Complaints Officer. The complaint should include specific details of the incident, supporting evidence, and any attempts made to address the issue with the member.

Step 3: Investigation and Resolution

Upon receipt of the formal complaint, the IRNCH will conduct an impartial investigation into the matter. The Complaints Officer or an appointed representative will gather relevant information, liaise with the complainant and member involved, and seek to reach a fair resolution.

Step 4: Outcome and Appeal

Once the investigation is complete, the Complaints Officer will provide a written response to the complainant, outlining the findings and any recommended actions or resolutions. If the complainant remains dissatisfied with the outcome, they may submit an appeal within a specified timeframe. The appeal will be reviewed by a designated impartial body within the IRNCH, ensuring a fair and unbiased assessment.

Confidentiality and Data Protection:

All complaints will be handled with the utmost confidentiality, and personal information will be processed in accordance with applicable data protection laws and regulations.

Contact Details:

Complaints Officer: Marcus Filler 

Email: info@irnch.com

Address:

RNCH  London  Office

167-169 Great Portland Street

5th Floor

London

W1W 5PF

We are committed to fostering a culture of accountability and continuous improvement within the IRNCH. Your feedback and concerns are essential in helping us maintain the highest standards of professionalism and ensuring a positive experience for all members and the public.

EXPERIENCE THE

Excellence of the IRNCH

Whether you’re a professional seeking recognition or an individual searching for a skilled practitioner, the IRNCH is your premier destination for exceptional NLP, Coaching, and Hypnotherapy services. Join our thriving community today and unlock the full potential of personal transformation.